Keyboard and Mouse

Case Studies

E-Learning | COVID-19 Worksite Safety Plan Review

The Challenge

For several municipalities, physical distancing for COVID-19 prevention limits face-to-face interactions in the classroom. In-person training is difficult at this time due to the costs and the danger of having staff in a classroom for an extended length of time.

While in-person training may be limited, this brings about the opportunity to virtually educate employees and volunteers about appropriate COVID-19 safety measures. Municipalities including Surrey, North Vancouver, and Richmond have worked with The W Group to take on the challenge of educating without holding in-person classroom-based training.


We designed and created a Safety Course for Workers which aims to educate on best practices for health and communication during COVID-19. This e-learning course presents all the necessary information every employee and volunteer needs to know to keep themselves and the residents they interact with safe from COVID-19. Interactive video content precedes short subject matter quizzes that require a score of 100% to successfully complete the course.

3000+ municipal staff have completed this e-learning course while maintaining a safe physical distance from other staff and volunteers.

Digital Forms | COVID-19 Pandemic Exposure Control Program

The Challenge

The COVID-19 Pandemic has introduced limitations to workers across the country. In the spirit of perseverance, we are all doing what we can to operate at the best of our abilities while taking proper precautions. As a safety precaution managers/supervisors in the City of Richmond needed to deliver critical information on its Pandemic Exposure Control Program (ECP) to employees at their worksites. Ironically, delivering information about the pandemic became a struggle because of the pandemic.


The ECP required a Worksite Safety Plan Review digital form to capture and report session details. Focused on the speed of data capture, we digitally designed and programmed the form to automatically store and email recorded outcomes with the manager/supervisor’s signature in PDF format. To ensure contactless and paperless accessibility we enabled the form to be laptop, tablet and smartphone responsive.

Digital Forms | Paperless Pet Protocol

The Challenge

The Surrey Animal Resource Centre facilitates pet care through adoption, donation, and volunteer work. In general, day to day operations call for in-person contact between staff and prospective pet parents.

COVID-19 safety measures including physical distancing restricted residents from entering the facility to complete manual paperwork. These mandatory limitations discouraged residents from wanting to adopt or place a pet up for adoption. As a result, the intake of pets needing adoption services unfortunately plummeted.


Shifting to a contactless system for managing pet adoption information was fundamental to achieving zero physical touch with increased efficiency. We began by converting all existing paper-based forms and fillable PDF forms into completely digital online forms. Virtual submission reduces the risk of COVID-19 transmission because it is accessible from home on all devices from desktop to mobile.

Digitally-connected forms eliminated the process of manually repopulating information. For example, any information entered on the intake form automatically populates the pet adoption form. This process also addresses privacy concerns by eliminating the need for the resource centre staff to re-enter pet information, in turn protecting the identity of the previous pet owner.

Our Client-Partners

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Learn how we can help you in your COVID-19 efforts and community engagement in general

Kent Waugh

Managing Partner




Copyright 2021 Waugh Management Consulting Inc. (DBA The W Group)

Coquitlam, British Columbia, Canada