Gain clear insights required to improve facilities, programs, and services. Manage issues in near real-time and deliver a great customer experience.
Turn Customers & Employees into Loyal Advocates
Understand the actions required to exceed customer expectations and enhance municipal facilities, programs, and services. Continuous feedback helps staff achieve better results, supports training/coaching, and supports continuous improvement programs.
Get feedback before it goes to the Mayor or lands on social media. Automatic alerts notify the appropriate staff when issues arise for a quick and effective resolution. Track follow-up outcomes to better manage future situations.
Utilize Voice of the Customer Feedback to identify systemic issues across the entire municipality. Isolated issues can often represent a much larger concern than they are given credit for.
Prove the need for funding and align resources based on centralized resident feedback. Our user-friendly reports and dashboards help you track performance and identify actionable priorities.