Understand the actions required to exceed customer expectations and enhance municipal facilities, programs, and services. Continuous feedback helps staff achieve better results, supports training/coaching, and supports continuous improvement programs.

 

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Get feedback before it goes to the Mayor or lands on social media. Automatic alerts notify the appropriate staff when issues arise for a quick and effective resolution. Track follow-up outcomes to better manage future situations.
 

Utilize Voice of the Customer Feedback to identify systemic issues across the entire municipality. Isolated issues can often represent a much larger concern than they are given credit for.

 

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Prove the need for funding and align resources based on centralized resident feedback. Our user-friendly reports and dashboards help you track performance and identify actionable priorities.