Episode 3 - The Silent Majority

Public engagement doesn’t fail because residents don’t care. It fails because most residents were never meaningfully reached in the first place.

In this episode of A Blueprint for Building Public Trust, Kent Waugh challenges one of the most persistent assumptions in local government: that silence equals apathy. It doesn’t. Silence is often the result of systems designed around the voices that are easiest to hear, not the ones that best represent the community.