Engage Your

Community

Faster, Easier

Who are we?

The W Group helps municipalities build long-term community engagement capacity by focusing on securing residents ongoing involvement.  

​

We design, implement and manage holistic, best practice solutions that maximize experience, drive satisfaction and build awareness.

MAXIMIZE EXPERIENCE

Conduct high-quality research that supports effective decision-making for services, programs and infrastructure.

​

Conduct representative surveys of general population and targeted community members.

DRIVE SATISFACTION

Leverage community members to secure a stream of inbound customer feedback that drives greater internal and external satisfaction.

​

Gather feedback across community interactions to support process & performance improvements.

BUILD AWARENESS

Utilize a best practices outbound 

e-communications program to proactively deliver ongoing information to community members. 

​

Inform, educate and motivate community members' experiences and involvement.

A UNIQUE CLIENT SERVICE APPROACH

Assess - Design - Implement - Manage - Measure - Adjust - Expand - Handover - Ongoing Support - Vacation/Leave Coverage - Future Expansion