Engage Your

Community

Faster, Easier

 

Who are we?

The W Group helps Canadian municipalities build long-term community engagement capacity by focusing on securing residents ongoing involvement.  

We design, implement and manage holistic, best practice solutions that maximize experience, drive satisfaction and build awareness.

MAXIMIZE EXPERIENCE

Conduct high-quality research that supports effective decision-making for services, programs and infrastructure.

Conduct representative surveys of general population and targeted community members.

DRIVE SATISFACTION

Leverage community members to secure a stream of inbound customer feedback that drives greater internal and external satisfaction.

Gather feedback across community interactions to support process & performance improvements.

BUILD AWARENESS

Utilize a best practices outbound 

e-communications program to proactively deliver ongoing information to community members. 

Inform, educate and motivate community members' experiences and involvement.

 

MUNICIPALITIES
MUST DO

More to...

INFORM, EDUCATE, MOTIVATE

DELIVER HIGH QUALITY PROGRAMS & SERVICES

LISTEN AND UNDERSTAND NEEDS

FIPPA AND CASL COMPLIANCE

We untangle what is often seen as confusing and restrictive legislation to ensure clients are compliant with Freedom of Information and Protection of Privacy Act and Canadian Anti-Spam Legislation.

Adel Waugh, Managing Partner

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A UNIQUE CLIENT SERVICE APPROACH

Assess - Design - Implement - Manage - Measure - Adjust - Expand - Handover - Ongoing Support - Vacation/Leave Coverage - Future Expansion