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Public Face Mask Wearing Guidelines

Originally developed for the City of Richmond, BC and now used by other Municipalities this short, 12-minute, customizable E-learning course provides your staff and volunteers the language and tools they need to help manage expectations surrounding mask-wearing at City facilities. 

Key concepts include:

  • Upholding the City’s mask requirement policies while reflecting customer service commitments.

  • Situational awareness related to conflict escalation. 

  • Best practice communications and conflict de-escalation do’s and don’ts.

Contact us for more information about this E-Learning course