Public Face Mask Wearing Guidelines
Originally developed for the City of Richmond, BC and now used by other Municipalities this short, 12-minute, customizable E-learning course provides your staff and volunteers the language and tools they need to help manage expectations surrounding mask-wearing at City facilities.
Key concepts include:
Upholding the City’s mask requirement policies while reflecting customer service commitments.
Situational awareness related to conflict escalation.
Best practice communications and conflict de-escalation do’s and don’ts.
Contact us for more information about this E-Learning course