Public Face Mask Wearing Guidelines

Originally developed for the City of Richmond, BC and now used by other Municipalities this short, 12-minute, customizable E-learning course provides your staff and volunteers the language and tools they need to help manage expectations surrounding mask-wearing at City facilities. 

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Key concepts include:

• Upholding the City’s mask requirement policies while reflecting customer service commitments.

• Situational awareness related to conflict escalation. 

• Best practice communications and conflict de-escalation do’s and don’ts.