Help your Staff Manage Public Face Mask Wearing Requirements

Originally developed for the City of Richmond, BC and now used by other Municipalities this short, 12-minute, customizable E-learning course provides your staff and volunteers the language and tools they need to help manage expectations surrounding mask-wearing at City facilities. 

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Key concepts include:

• Upholding the City’s mask requirement policies while reflecting customer service commitments.

• Situational awareness related to conflict escalation. 

• Best practice communications and conflict de-escalation do’s and don’ts.

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COVID-19 Specific Training

We understand that these are challenging times, with emerging implications and impacts. This safety course for workers aims to educate them on best practices for health and communication during COVID-19. The focus is to provide information to staff about the virus and the key steps required to prevent the spread of the virus. To view the FREE COVID-19 Awareness E-Learning Course click button below.

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This course is FREE for all municipalities to use. Please contact us to have this informative E-Learning course set-up for your municipality.

Significant Cost Savings

In the long-term, online training minimizes various costs associated with in-person classroom learning. These costs potentially include meals, transportation, accommodations, classroom maintenance, venue rental, printed materials, and scheduling instructors/support staff for half-day or full-day sessions. Online learning also means less time away from work for employees, positively impacting productivity.

On-Demand Training & Results

Training is delivered on-demand and is accessible without the requirement of full class size. E-Learning programs linked on the City Intranet make self-administration simple and easy. Guided training is provided to cover numerous topics and is accompanied by automatic notifications sent to the employee’s supervisor upon course completion.

Additional E-Learning Courses Available

The W Group has designed the following municipal-focused E-Learning courses: 

WHMIS

Bloodborne Pathogens

Health & Safety Orientation

Respectful Workplace

Sun Safety

Helicopter Landing Zone Preparation

Privacy Awareness

Records Management

CASL/FOIPPA Awareness

Fleet Operations including:

• STIHL Trimmer

• STIHL Hedge Trimmer

• STIHL Handheld Leaf Blower

• STIHL Cut Off Machine/Saw

• Honda Pumps

• Honda Min Till

• EXMARK Mower